General settings

This section describes the General settings tab in your AI Assistant / Chatbot.


This is where you define your assistant's personality, you tell it what it is and how to behave. A simple example would be: "You are a helpful AI assistant, providing answers to questions from users", which is also the default instructions for every new assistant you create.

You can tell your assistant how to behave, how to respond and define some boundaries. Modifying these instructions can give very different results and we encourage you to experiment with various instructions and see how your assistant changes its behavior.

We include these instructions as part of ChatGPT's "system message" in our prompt engineering strategy.


You can choose from two different "mandates" your assistant will try to follow as best as it can. This behavior is not guaranteed, but will be respected in most cases.

  1. Allow assistant to provide answers from other sources
    This will allow the assistant to use information rather than just the sources that you have added (websites, files etc). This is the default setting and works best in most cases. This setting will still prefer to use your sources, but it may add knowledge from other places where it sees fit.
  2. Provide answers from trained sources only
    When you use this mandate, your AI Assistant will try to only use the information you have provided, when generating an answer.


We currently support two different models, GPT-3.5 Turbo and GPT-4 Turbo. These have a few distinct differences:

  • GPT-3.5 Turbo
    GPT-3.5 models can understand and generate natural language or code and are faster and more cost effective than GTP-4 models. The GPT-3.5 models cost 1 message credit per message response.
  • GPT-4 Turbo
    GPT-4 is a large multimodal model that can solve difficult problems with greater accuracy than GPT 3.5 models. GPT-4 models have broader general knowledge and more advanced reasoning capabilities. GPT-4 is more expensive than GPT-3.5 models. Cost 20 message credits per message response.

Which one you choose depends a little on your use case. We suggest monitoring responses and see if the answers you are getting are good enough using GPT-3.5 Turbo, if not, then you can try to switch it up to GPT-4 Turbo. New assistants use GPT-3.5 Turbo by default.

Read more about different OpenAI models.


Your newly created AI Assistants are by default set to "private", meaning only you can access them, either by interacting with them directly in our dashboard, or by using integrations.

If you want to embed your AI Assistant on other sites, you need to make it public (you can still set some restrictions on where to access it).


With this setting you have some control over how your assistant will respond when it comes to creativity. Higher values like 0.8 will make the output more random, while lower values like 0.2 will make it more focused and deterministic.